Have a Nice Day; Thank you I won't!!!!

 

My new book "Have a Nice Day; Thank You I won't!!" which looks at the dos and don'ts of customer service is out in January 2013.

Over the past few years I've worked with dozens of companies and thousands of people who've shared their experiences with me about good (and awful) customer service.

This book takes a funny, light hearted look at all that and also offers some pointers on how to improve customer services.

I've also got an endorsement from Steve Lundin who wrote the 5 million best selling FISH! books... so there, it must be good ;-)

You can order an advance copy from me by emailing taketheplunge@cbwss.co.uk

I will sign your book if you want me to but this will probably devalue it. It's up to you.